• Make sure the remote control is paired with the foundation.

                              • Check that the power cord is plugged into a working and grounded electrical outlet. Unplug the power cord from the outlet. After 60 seconds, plug it back in. Press any 

                                 button on the remote control and hold until backlit light on the wireless remote illuminates.

                            No features or function of the foundation activates.

                              • Make sure the wireless remote is paired with the foundation.

                              • Check that the power cord is plugged into a working and grounded electrical outlet. Unplug the power cord from the outlet. After 60 seconds, plug it back in. Press any

                                 button on the wireless remote and hold until backlit light on the wireless remote illuminates.

                              • Check that the surge protection device or electrical outlet is not defective. Test the outlet by plugging in another working appliance.

                            Head or foot lifts elevate foundation but does not return to flat position.

                              • Your foundation may be obstructed preventing smooth operation. Remove obstructions from around and under the bed.

                              • Check that the head section is not too close to the wall.

                              • If a headboard is installed, check that it is not too close to the edge of the mattress. Make sure there is enough distance between the headboard bracket and the mattress.

                            Head or foot lift function has minor interference during operation.

                              • Check the batteries in the wireless remote. Replace with new batteries, if necessary.

                              • Make sure that you are following the duty cycle of the motors. Do not operate for more than two minutes over a 20-minute period or approximately 10% duty cycle.

                              • Press the lift buttons firmly and accurately.

                              • Wireless remote control may be experiencing common radio frequency interference from other radio transmitting devices. Wait several seconds and then try pressing the

                                 lift buttons again.

                            A clicking noise is heard under the foundation when raising or lowering the sections.

                              • This is normal. The lift motors click when they are engaged. No action is required.

                            Excessive massage motor noise.

                              • If the foundation is located on hard surface flooring, place carpet pieces or rubber pieces (not included) under each leg.

                              • Using the wireless remote control, elevate the head, foot or neck section a short distance to realign the lift/lower mechanisms with the foundation support platform.

                              • Verify that your foundation is not positioned against a wall, nightstand, or other object that may cause the vibration or noise.

                              • If the foundation is installed over a foundation frame, verify that the massage motors are not causing the foundation frame (or foundation frame components) to vibrate.

                                • Verify that the headboard attachment hardware is properly tightened (if used).